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Returns & Refunds

I made an error in my return process, how can I correct this?

If you realize there has been a mistake in your return process, such as a wrong order reference or tracking number, please contact us as soon as possible. Provide us with the correct information and details of your return, and we will ensure that you

What happens if I receive a damaged or defective product?

If you received a damaged or defective product, we sincerely apologize for the inconvenience. Please reach out to our customer service team immediately and provide a photo of the damage if possible. Once we verify the issue, we will arrange for a rep

What’s your return policy?

Every NIRA purchase is risk-free and can be returned for a full refund within 90 days of the order delivery date. To return a product purchased from our website (www.NIRAskin.com) please contact our Customer Support team by emailing [email protected]

When will I get my refund?

Please allow up to 7 business days for your refund to process once the returned product is received by our warehouse. Once received, we will inspect your returned product(s) and issue a full refund of the original purchase price to your original paym