What happens if I receive a damaged or defective product?Updated 9 months ago

If you received a damaged or defective product, we sincerely apologize for the inconvenience. Please reach out to our customer service team immediately and provide a photo of the damage if possible. Once we verify the issue, we will arrange for a replacement device to be sent to you. We will email you a return label, which you can use to return the damaged or defective item. As soon as we receive the returned product, we will process and ship out your replacement order. Our goal is to ensure your complete satisfaction with your purchase.