What’s your return policy?Updated 9 months ago

Every NIRA purchase is risk-free and can be returned for a full refund within 90 days of the order delivery date.

To return a product purchased from our website (www.NIRAskin.com) please contact our Customer Support team by emailing [email protected] or calling 1-877-607-6472 to arrange for your return by obtaining a RA # (return authorization) within 90 days of the order delivery date.

To expedite the process, we ask that you please include a note inside your return shipment that includes your name, address, phone number, and RA #, along with the product that you are returning in its original packaging.

Once received, we will inspect your returned product(s) and issue a full refund of the original purchase price to your original payment method, less the amount of return shipping costs (if you use our pre-paid return label), priority/expedited shipping costs, and any damaged or missing items. Shipping costs for the original order are not refundable. All shipping costs for returned items are the responsibility of the customer. We are not responsible for lost shipments.

Please allow up to 7 business days for your refund to process once the returned product is received by our warehouse. Returns must be postmarked within 14 days of your initial contact with our Customer Support team.

Please note that we are only able to issue refunds for NIRA products purchased directly from www.NIRAskin.com. If purchased from another retailer, please contact them directly for information on their return policy.