What if I hear excessive rejection tones?Updated a month ago

The NIRA Precision Laser needs to be placed completely against the skin to fire. The rejection tone indicates that the device tip did not have full contact with the skin. If you hear this tone during treatment, reposition the device tip and make sure there is full skin contact. Keep the device stationary during each laser pulse. Please note that the laser should be used on clean, dry, and intact skin.

If you need to troubleshoot an issue with a NIRA Precision Laser, here’s how:

• Press the power button to turn the device off. Press the power button to turn the device back on. This will recalibrate the capacitive sensors. For a full reboot, hold down the power button for 15 seconds.
• Gently place the device tip completely against the skin and press the treatment button with your thumb.
• You will hear a series of two beeps. The first beep indicates that the laser has begun firing. The second beep indicates the laser finished firing for that one spot.
• Do not move the device until each pulse is complete.

Be sure to move the laser to a new spot for each pulse. If you apply treatment to the same spot twice in a row, the heat in your skin may build up to a point where you feel discomfort or pain. This is not recommended and should be avoided.