You will receive a confirmation email with tracking information as soon as your order ships from our local production facility in Danvers, Massachusetts, USA.

You will receive a confirmation email with tracking information as soon as your order ships from our local production facility in Danvers, Massachusetts, USA.

How do I track my order?

Typically, NIRA orders are shipped within 1–2 business days after the order is received. We offer free standard shipping on all US orders for delivery in 3 to 7 business days. If you selected Priority Shipping at checkout, your order will be delivere

Typically, NIRA orders are shipped within 1&#x2013;2 business days after the order is received. We offer free standard shipping on all US orders for delivery in 3 to 7 business days.If you selected Priority Shipping at checkout, your order will be delivered in 2 to 4 business days.If you selected Expedited Shipping at checkout, your order will be delivered in 1 to 2 business days.

How long does delivery take?

Yes, all USA orders are eligible for FREE Shipping (3-7 Business Days). We also offer priority and expedited shipping options if you need your order sooner.

Yes, all USA orders are eligible for FREE Shipping (3-7 Business Days).We also offer priority and expedited shipping options if you need your order sooner.<ul><li>Priority Shipping (2-4 Business Days): $15</li><li>Expedited Shipping (1-2 Business Days): $40</li></ul>

Do you offer free shipping?

Please contact your local USPS post office. When you call them, please make sure you have the tracking number handy so they can look it up for you. They will be able to provide some more information about where it was delivered and can hopefully help

Please contact your local USPS post office. When you call them, please make sure you have the tracking number handy so they can look it up for you. They will be able to provide some more information about where it was delivered and can hopefully help you locate it. If USPS is unable to locate your package, please email us directly at info@niraskin.com.

My order was marked delivered but it’s not here.

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Order Status & Shipping

What is the NIRA Laser?

What does the NIRA Laser do?

Is the NIRA Laser painless?

What color is the laser beam?

Will the laser alter my looks?

Is the NIRA Laser healthy?

Is NIRA clinically proven?

Is the NIRA Laser FDA-cleared?

Why is NIRA a home treatment?

Can I try NIRA then return it?

The Essentials

What is each NIRA Laser called?

How do the models differ?

Which is Which

What is the Precision Laser?

Do you still sell the Precision?

NIRA Precision Laser

What is the Pro Laser?

Do you still sell the Pro Laser?

NIRA Pro Laser

How does Pro+ differ from Pro?

Does Pro+ bring results faster?

NIRA Pro+ Laser

Where can I buy the NIRA Laser?

Which NIRA Laser should I buy?

Do the NIRA lasers pair well?

Which to Buy

The Models

How do I use the NIRA Laser?

How do I stay safe with NIRA?

How do I find my comfort level?

General Use

What skin areas can I treat?

Treatment Areas

When will my wrinkles be reduced?

Is the NIRA Laser right for me?

Is it too late for my skin?

How do I speed up my results?

Treatment Outcomes

The Treatment

The Tech

What is the NIRA Pro+ Laser, and how does it work?

Is the NIRA Pro+ suitable for all skin types and tones?

What is the warranty on the NIRA Pro+?

What is the return policy?

What sensation should I expect during treatment, and how can I adjust for comfort?

Why is the Pro+ fan so loud?

What is the Pro+ Laser?

Does the NIRA Pro+ produce more noise or heat compared to the original Pro?

How long does each treatment take?

How long does it take to see results with the NIRA Pro+?

NIRA Pro+ vs NIRA Pro

How does non-fractional laser technology differ from other laser treatments?

Can the NIRA Pro+ serve as an alternative to in-office laser treatments?

Treatment

Who can use the NIRA Precision Laser?

How do I know the NIRA Precision Laser is working?

How often should I use the NIRA Precision Laser?

What is a skincare laser for home use?

What is non-fractional, non-ablative laser technology?

Technology

Is the NIRA Precision Laser safe?

Is the NIRA Precision Laser effective for all genders?

Clinical

What if I hear excessive rejection tones?

What if my NIRA Precision Laser stops working?

Troubleshooting

NIRA Precision

Have a NIRA Flex subscription question?

How to cancel and return your NIRA Pro+ Flex subscription?

NIRA Flex Customer portal

NIRA Flex

I made an error in my return process, how can I correct this?

What happens if I receive a damaged or defective product?

What’s your return policy?

When will I get my refund?

Returns & Refunds

Can I adjust the frequency of my subscription or put it on hold?

How often will I receive my products?

Can I change which products I receive?

Will I be notified before I’m charged?

How do I get started?

What if I need more or less product between shipments?

I’m having a hard time accessing my portal. What should I do?

Skincare Subscriptions

Should I give a NIRA Laser to my loved one?

Purchasing Choices

What will NIRA do if my laser is defective?

How long does NIRA’s limited warranty last?

What is covered by NIRA’s limited warranty?

What is not covered by NIRA’s limited warranty?

Warranty

Order Cancelation & Modifications